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PMO Service Guide

Health and accident insurance (JSIS)

JSIS 

+32 2 29 11111

from Monday to Friday, 9.30 a.m. to 12:30 p.m. CET (Central European Time)

Head of Service - Director

Christian Levasseur

Brussels

Unit: PMO.3 - Adriana Leroy

Sickness Insurance I

Ispra

Unit: PMO.4 - Ilze Baltmane

Sickness Insurance II

Luxembourg

Unit: PMO.5 - Aurora Ortega

Sickness Insurance III and Travel Management

Submitting reimbursement requests

Submitting requests online (incl. transmission of additional info)

  • Requests for reimbursement
  • Prior authorisation (including carers)
  • Dental estimates
  • Recognition of serious illness
  • Direct billing

Submitting paper form requests (incl. transmission of additional info)

Brussels

  • Requests for reimbursement

    European Commission

    JSIS Brussels - Requests for reimbursement

    1049 Brussels

  • Prior authorisation (incl. carers), Dental estimates, Recognition of serious illness

    European Commission

    JSIS Brussels - Prior authorisation

    1049 Brussels

  • Direct billing and advances

    European Commission

    JSIS Brussels - Direct billing

    1049 Brussels

Ispra

  • Requests for reimbursement

    European Commission

    JSIS Ispra - Settlements office

    PMO.4 TP.740

    Via Enrico Fermi, 2749

    I-21027 Ispra (Varese)

  • Prior authorisation (incl. carers), Dental estimates, Recognition of serious illness

    European Commission

    JSIS Ispra - Settlements office

    PMO.4 TP.730

    Via Enrico Fermi, 2749

    I-21027 Ispra (Varese)

  • Direct billing and advances

    European Commission

    JSIS Ispra - Settlements office

    PMO.4 TP.730

    Via Enrico Fermi, 2749

    I-21027 Ispra (Varese)

Luxembourg

  • Requests for reimbursement

    European Commission

    JSIS Luxembourg - Settlements office

    DRB Ba/061

    L-2920 Luxembourg

  • Prior authorisation (incl. carers), Dental estimates, Recognition of serious illness

    European Commission

    JSIS Luxembourg - Settlements office

    DRB B1/061

    L-2920 Luxembourg

  • Direct billing and advances

    European Commission

    JSIS Luxembourg - Settlements office

    DRB-B1/073

    L-2920 Luxembourg

JSIS and EU Login support

For questions and assistance on EU Login accounts:

  1. By email: PMO-IT-APPLICATIONSatec [dot] europa [dot] eu (PMO-IT-APPLICATIONS[at]ec[dot]europa[dot]eu)
  2. By phone: +32 2 29 11111 from 9.30 a.m. to 12.30 p.m. CET (Central European Time)
  3. To schedule an appointment for in-person assistance in Brussels please call +32 2 29 11111

Direct billing

In case of same-day hospitalisation or any other case of force majeure, you should request direct billing as soon as possible. Your request will be processed as a retroactive direct billing.

For Brussels, Ispra, and Luxembourg, please call us from 9.30 a.m. to 12.30 p.m. CET (Central European Time) Monday to Friday at +32 2 29 11111.

Health screening programmes

Brussels, Ispra, Luxembourg

  • You may call us from 9.30 a.m. to 12.30 p.m. CET (Central European Time) from Monday to Friday at the following telephone number: +32 2 29 11111
  • If you seek online assistance, please browse the Staff Matters web portal
  • For questions and requests by mail (on paper), please send them to:

    • European Commission

      JSIS Brussels - Preventive medicine

      B-1049 Brussels

Secretariat of medical and dental officers

Brussels

If a visit to a medical or dental officer is required, the member is contacted by the JSIS Brussels via email or telephone.

Luxembourg

Please visit the Staff Matters web portal.

Accidents and occupational diseases

Telephone

From 9.30 a.m. to 12.30 p.m. CET (Central European Time) from Monday to Friday you can call us at +32 2 29 11111

Online

Please visit the Staff Matters web portal.

By mail (on paper)

Please send your correspondence to:

  • European Commission

    JSIS Brussels - Accidents and occupational diseases

    1049 Brussels

Information requests

Brussels

  • Address of settlements offices

    European Commission

    JSIS Brussels - Settlements office

    1049 Brussels

  • Address for relationships with JSIS members

    European Commission

    JSIS Brussels - JSIS relationships members

    1049 Brussels

For all questions and requests related to JSIS except for memberships (e.g. reimbursement of medical expenses, direct billing, prior authorisation, special reimbursements - Art. 72§3, etc.)

  • JSIS Helpdesk

    European Commission

    JSIS Brussels

    Avenue de Tervueren, 41

    1049 Brussels

    Monday to Friday 9.30 a.m. to 1.00 p.m. CET (Central European Time)

    Schedule your appointment by calling +32 2 29 11111 from Monday to Friday, 9.30 a.m. to 12.30 p.m. CET (Central European Time)

  • Helpline

    JSIS Contact

    From 9.30 a.m. to 12.30 p.m. CET (Central European Time)

    Telephone number: +32 2 29 11111

  • Online support

    Staff Matters

  • Questions and requests by post

    European Commission

    JSIS Brussels - JSIS Contact

    1049 Brussels

  • Funeral expenses

    European Commission

    JSIS Brussels - Funeral expenses

    1049 Brussels

    Email address: PMO-RCAM-BRU-FRAIS-FUNERAIRESatec [dot] europa [dot] eu (PMO-RCAM-BRU-FRAIS-FUNERAIRES[at]ec[dot]europa[dot]eu)

    Telephone number: +32 2 29 11111

Ispra

  • Address of Settlements Offices

    European Commission

    JSIS Ispra - Settlements office

    PMO.4 TP.730

    Via Enrico Fermi, 2749

    I-21027 Ispra (Varese)

  • Address of relationships with JSIS members

    European Commission

    JSIS Ispra - Settlements office

    PMO.4 TP.730

    PMO Contact

    Via Enrico Fermi, 2749

    I-21027 Ispra (Varese)

For all questions and requests related to JSIS except for memberships (e.g. reimbursement of medical expenses, direct billing, prior authorisation, special reimbursements - Art 72§3, etc.)

  • JSIS Helpdesk

    For active staff:

    European Commission

    JSIS Ispra - Settlements office - PMO.4

    Via Enrico Fermi, 2749

    Building 27B

    I-21027 Ispra (Varese)

    For post-active staff:

    European Commission

    JRC - Club House

    Via Esperia, 329

    I-21027 Ispra (Varese)

    Monday from 10.00 a.m. to 12.00 p.m. CET (Central European Time) 

    Wednesday from 9.30 a.m. to 12.00 p.m. CET (Central European Time) 

    Schedule your appointment by calling +32 2 29 11111 form Monday to Friday, 9.30 a.m. to 12.30 p.m. CET (Central European Time)

  • Helpline

    JSIS Contact

    From 9.30 a.m. to 12.30 p.m. CET (Central European Time)

    Telephone number: +32 2 29 11111

  • Online support

    Staff Matters

  • Questions and requests by post

    European Commission

    JSIS Ispra - Settlements office

    PMO.4 TP.730

    Via Enrico Fermi, 2749

    I-21027 Ispra (Varese)

  • Special reimbursements - Art 72§3

    European Commission

    JSIS Ispra - Settlements office

    PMO.4 TP.730

    Via Enrico Fermi, 2749

    I-21027 Ispra (Varese)

    Telephone number: +32 2 29 11111

  • Funeral expenses

    European Commission

    JSIS Ispra - Settlements office

    PMO.4 TP.730

    Via Enrico Fermi, 2749

    I-21027 Ispra (Varese)

    Telephone number: +32 2 29 57777

Luxembourg

  • Address of Settlements offices

    European Commission

    JSIS Luxembourg - Settlements office

    DRB B1/061

    L-2920 Luxembourg

  • Address of relationships with JSIS members

    European Commission

    JSIS Luxembourg - Settlements office

    DRB B1/061

    L-2920 Luxembourg

For all questions and requests related to JSIS except for memberships (e.g. reimbursement of medical expenses, direct billing, prior authorisation, special reimbursements - Art. 72§3, etc.)

  • JSIS Helpdesk

    European Commission

    JSIS Luxembourg

    DRB B2/085

    12, Rue Guillaume Kroll

    L-1882 Luxembourg

    Schedule your appointment by calling +32 2 29 11111 from Monday to Friday from 9.30 a.m. to 12.30 p.m. CET (Central European Time)

  • Helpline

    JSIS Contact

    Please call +32 2 29 11111 Monday to Friday from 9.30 a.m. to 12.30 p.m. CET (Central European Time)

  • Online support

    Staff Matters

  • Questions and requests by post

    European Commission

    JSIS Luxembourg - Settlements office

    DRB B1/061

    L-2920 Luxembourg

  • Special reimbursements - Art 72§3

    European Commission

    JSIS Luxembourg - Settlements office

    DRB B1/061

    L-2920 Luxembourg

    Telephone number: +32 2 29 11111 (Monday to Friday, 9.30 a.m. to 12.30 p.m. CET (Central European Time))

    Staff Matters

  • Funeral expenses

    European Commission

    JSIS Luxembourg - Settlements office

    DRB B1/061

    L-2920 Luxembourg

    Telephone number: +32 2 29 11111 (Monday to Friday, 9.30 a.m. to 12.30 p.m. CET (Central European Time))

    Staff Matters

JSIS Service contacts 

For questions concerning the Joint Sickness Insurance Scheme, please visit the Staff Matters web portal. Alternatively, go to Staff Contact - Health, select a topic and a subtopic and click "Contact us" on the right-hand side of the page.

To schedule an appointment, please send a message to: "pmo-rcam-rdvatec [dot] europa [dot] eu (pmo-rcam-rdv[at]ec[dot]europa[dot]eu)", or call the MyPMO Single Phone Number +32 229 11111 from Monday to Friday from 9.30 a.m. to 12.30 p.m. (CET).

Questions and requests by mail (on paper):

Brussels 

European Commission 
JSIS Brussels 
Avenue de Tervueren, 41 
B-1040 Brussels 

Ispra 

For active staff:

European Commission 
JSIS Ispra 
PMO.4 TP. 740 
Via Enrico Fermi, 2749 
I-21027 Ispra (Varese) 
Building 73

For retirees: 

European Commission 
JRC – Club House 
Via Esperia, 329 
21027 Ispra (Varese)

Luxembourg 

European Commission 
RCAM Luxembourg 
DRB B2/085 
12, rue Guillaume Kroll 
L-1882 Luxembourg