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PMO Service Guide

Travel management

The PMO receives and processes reimbursement claims and determines the amounts that can be paid under the rules governing missions and expert expenses. These amounts essentially cover a daily allowance, as well as travel and accommodation expenses.  

Travel management service contacts  

Mission insurance  

Mission assurance is managed by Cigna International Health Services bvba with the support of AIG Europe.  

  • Phone number: +32 3 253 69 16  
  • Email: benefitsatcigna [dot] com (benefits[at]cigna[dot]com)  
  • Fax: +323 252 69 58  
  • Website: https://www.cignahealthbenefits.com  
  • To login click on 'Plan members' and enter the two following codes in the corresponding fields:  
  • Personal reference number: 990/EUMEXT  
  • Date of birth: 25/03/1957 (code easy to remember, as it corresponds to the signature of the Treaty of Rome)  
      

Do you need assistance while on a mission?   

In case of emergency, please contact the Help Desk available 24 hours a day: 

  • Tel.: +32 32 53 69 16
  • Fax: +32 3 252 69 58 
  • Email: medicalatvab [dot] be (medical[at]vab[dot]be) 
  • Institutional email: PMO-MISSIONS-ASSURANCEatec [dot] europa [dot] eu (PMO MISSIONS ASSURANCE[at]ec[dot]europa[dot]eu)  
      

Have you lost your suitcase? Do you have medical costs to declare?  

Cigna (external website):  

Cigna International Health Services 

  • Email: clientservice2atcigna [dot] com (clientservice2[at]cigna[dot]com) 
  • Postal address:  OPS-GP (04), Postbox 69, 2140 Anvers/Antwerpen, Belgium 

 

Visas and second passport  

Please contact the Visa service of the Commission for the requirements to enter a territory (destination country). 

  • Email: pmo-visasatec [dot] europa [dot] eu (pmo-visas[at]ec[dot]europa[dot]eu)  
  • Tel.: + 32 2 29 11111 
  • Postal address: BRE2 04/410 
    Rue Breydel 25 
    B-1049 Brussels/Belgium 
  • Opening hours: Monday to Friday from 08:30-12:30 and 14:00-16:30  

    

Contacts 

Credit card: AirPlus call center  

  •  Tel.: +32 2 400 01 50 / +352 278 710 81 from Monday to Saturday, 8.30 a.m. to 5.30 p.m. (CET)

General enquiries and personal data (card user service) 

  • Email: cardservicebeatairplus [dot] com (cardservicebe[at]airplus[dot]com) or Cardserviceluxatairplus [dot] com (cardservicelux[at]airplus[dot]com) 

Request a card or ceiling increase  

  • Email: PMO-MISSIONS-CARTES-CREDITatec [dot] europa [dot] eu (PMO-MISSIONS-CARTES-CREDIT[at]ec[dot]europa[dot]eu )

Lost or stolen card?  

  • Tel.: +32 (0) 2 400 37 95 (24h / 24) to block your card and start the replacement process

Contractual question, complaint about AirPlus linked to missions use  

  • Email: PMO-MISSIONS-CARTES-CREDITatec [dot] europa [dot] eu (PMO-MISSIONS-CARTES-CREDIT[at]ec[dot]europa[dot]eu )

PMO travel agency support team  

Contractual advice, questions, complaints concerning the agreed travel agency (GBT)  

  • Email: PMO-MISSIONS-TRAVEL-AGENCY-SUPPORTatec [dot] europa [dot] eu (PMO MISSIONS TRAVEL AGENCY SUPPORT)  

AMEX GBT  

  • All DGs 
    Tel.: + 32 2 700 61 19 
    Ext.: 71004 
    Email: be [dot] ec [dot] missionatamexgbt [dot] com (be[dot]ec[dot]mission[at]amexgbt[dot]com) 
  • Agencies and other Institutions 
    Email: be [dot] ec [dot] agenciesatamexgbt [dot] com (be[dot]ec[dot]agencies[at]amexgbt[dot]com) 

 

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